Can one user receive multiple times the same push ?

When sending one push message to several segments, it might occur that one same user is included into all segments / static lists targeted. If you meet this case, please note that this user will only receive the notification once.


As a matter of fact, our solution contains a collapse key which sorts out device IDs, in order to get unique ones.


This option ensures that your users cannot be reached multiple times by the same push sendout.


Important : This collapse key system does not apply to recurrent messages and scheduled alerts.


Indeed, a user will be able to receive this type of message at each new sending as long as he is included in the segmentation.


Please feel free to contact our Support team if you have any additional questions.



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