Tutorial : Understand the differences between the reactions in our Test Tools

In order to allow you to test the campaigns are correctly tracked, we propose a reaction history per device in our Test Tools (HELP > TEST TOOLS)

Here are explanations on the information you can find there :

PUSH NOTIFICATION

When clicking on the push notification and entering the app :

• The date,
• The message ID,
• The message title,
• The message type,

INTERACTIVES BUTTONS

As for the push notification, several informations are updated when we receive a push with interactives buttons : 

• The date,
• The message ID,
• The message title,
• The message type,
• The action : Noticed that the value for the action will be "1".

NOTIFICATION IN-APP

For in-app notification, we display the following criteria:

• The date,
• The message ID,
• The message title,
• The message type,
• Action : However, there are differences between the banner/interstitial and pop-up.

    > Banners and Interstitial:

• When you close the in-app, the action data will display 0.
• When an action is made on the in-app (other than close), the action data will be empty.

    > Pop-up in-app:

    Either the pop-up has been closed or an action has been made, all the specified criteria are updated:

• The date,
• The message ID,
• The message name,
• The message type,
• The button ID,
• The button name,
• The action type.

SCHEDULED ALARMS

For the scheduled alarms, we display the same criteria as the in-app:

• The date,
• The message ID,
• The message title,
• The message type,
• Action: If the action is empty, it means that the users has clicked on the notification

However, if the action is 0, it means that the alert has been cancelled, possibly with a second cancel scheduled alarm.